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High Impact Customer Service Training Courses

We offer a suite of quality, nationally available training courses covering a range of customer service topics. Our training courses are all employer-led and have kept pace with changing customer and business needs through regular updating.

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We have the solution to your training needs

In today's competitive markets, customer service determines the winners and losers.

As the leading deliverer of customer service training in the tourism, leisure and hospitality sectors, Welcome to Excellence is also now seen as the way forward by transport providers, local authorities, universities, retail businesses and many other organisations for which quality customer service is critical.

Some of our courses are also aligned to the national customer service standards so individuals have the added benefit of attaining a City and Guilds qualification.

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Our training courses
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Our training options
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Client case studies
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Our areas of training expertise

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Latest News

Sep 17, 2018

Customer Service Training for Volunteers

Working as a volunteer for an organisation might seem like a nice thing to do, where you won’t need a lot of training to come across well with the members of the public you come into contact with. You’ve got a cheery disposition and you’re known as a ‘people person’ so that should be…

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Sep 10, 2018

How Bad Customer Service is Worse than No Customer Service at All

Customer service isn’t just a buzzword that should be paid lip service to, or ignored. It is widely acknowledged that customer service should be a priority within many different types of industry, and in many ways if a customer experiences bad customer service…

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We're here to help with all your training requirements

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