High impact customer service training courses

Interactive training to help your organisation delight customers and increase business.

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We have the solution to your training needs

In today's competitive markets, customer service determines the winners and losers.

Our Welcome to Excellence courses:

Some of our courses are aligned to the national customer service standards so individuals can also achieve a City and Guilds Award.

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Our training courses
One-day courses for the service sector covering a wide range of topics including customer service, leadership and sales.
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Our training options
Flexible delivery, all led by experienced accredited trainers. Choose from open or in-house course options or even a trainer briefing to deliver courses within your own organisation.
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Client case studies
Our clients share business focused stories and the reasons why they choose Welcome to Excellence training.
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Our areas of training expertise

We have courses to suit every business. Check out the areas below to find the right course for you.


Latest News

Nov 09, 2019

Customer Service Training for Volunteers

Working as a volunteer for an organisation might seem like a nice thing to do, where you won’t need a lot of training to come across well with the members of the public you come into contact with. You’ve got a cheery disposition and you’re known as a ‘people person’ so that should be…

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Jul 04, 2019

How Bad Customer Service is Worse than No Customer Service at All

Customer service isn’t just a buzzword that should be paid lip service to, or ignored. It is widely acknowledged that customer service should be a priority within many different types of industry, and in many ways if a customer experiences bad customer service…

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We're here to help with your training requirements

For more information on our training courses, or to discuss your exact requirements, please get in touch and we'll be happy to help.

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