023 8062 5533

Deliver gold standard customer service

Welcome to Excellence is the most successful customer service training initiative in the UK with over 375,000 people having participated since the first training course in 1993.

Contact Us Our Courses

We have the solution to your training needs

Our one-day customer service courses are geared towards those working, or planning to work, in the service sector including front-line staff, managers, supervisors, owners/proprietors, volunteers and students. Each course can be adapted to meet individual business or destination needs. The training courses are frequently updated to reflect changing conditions and legislation and are delivered by highly specialist trainers.

You can choose from open courses at local venues or in-house training programmes that can be customised to your own needs – whichever is best for you!

We also offer programmes where a member of your own staff is trained to become an in-house trainer which means your business can benefit from having an in-house specialist.

There is now an opportunity to gain a nationally recognised qualification, the City & Guilds Level 2 Award in Principles of customer service for hospitality, leisure, travel and tourism that accompanies Welcome Host Gold.

As you would expect, our clients include some of the biggest names in tourism and leisure – but also thousands of small businesses across England that have turned to Welcome to Excellence to help raise their game.

Our clients range from tiny B&Bs and guesthouses to large corporate organisations such as Bourne Leisure (Warners, Haven and Butlins), London Gatwick Airport, English Heritage, Parkdean and many public sector organisations. View our case studies

In a nutshell, we have a proven track record and are the No 1 in customer service training in the UK! One call to us and we will get you on course to a great future.

Please contact us for more information.

Our training courses
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras ac quam eget sapien consectetur sollicitudin ut a turpis. Duis ornare.
Find out more
Our training options
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras ac quam eget sapien consectetur sollicitudin ut a turpis. Duis ornare.
Find out more
Client case studies
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras ac quam eget sapien consectetur sollicitudin ut a turpis. Duis ornare.
Find out more

Our areas of training expertise

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas vel tellus orci. Duis dapibus, neque at tincidunt varius, justo justo finibus neque, quis laoreet odio est a enim. Donec consectetur.

Latest News

Sep 17, 2018

Customer Service Training for Volunteers

Working as a volunteer for an organisation might seem like a nice thing to do, where you won’t need a lot of training to come across well with the members of the public you come into contact with. You’ve got a cheery disposition and you’re known as a ‘people person’ so that should be…

Read article
Sep 10, 2018

How Bad Customer Service is Worse than No Customer Service at All

Customer service isn’t just a buzzword that should be paid lip service to, or ignored. It is widely acknowledged that customer service should be a priority within many different types of industry, and in many ways if a customer experiences bad customer service…

Read article

We’re here to help with all your training requirements

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas vel tellus orci. Duis dapibus, neque at tincidunt varius, justo justo finibus neque, quis laoreet odio est a enim. Donec consectetur.

Contact Us