023 8062 5533

Black Diamond Umbrella and Accountancy Services

Black Diamond Umbrella and Accountancy Services, based in Leigh, Lancashire have been operating across the UK for over twelve years, offering an employment solution and accountancy service.

The company recognises that excellent customer service is a priority and key to the success of their business. They continuously strive to review and improve standards and services and with this in mind they contacted several training providers to see if they could enhance and build on their own current internal customer service programme.

‘We wanted training courses that were tailored to suit our business and were impressed by the care and quality of the communications with the Welcome to Excellence team at Via Partnerships,’ said Lee Docherty, Operations Manager at the company.

Black Diamond Umbrella and Accountancy Services decided to book two Delivering Service Excellence training courses through Via Partnerships because the information provided was clear, concise and helpful without being too complicated or intrusive.’ We were able to talk with John Barlow, Associate Welcome to Excellence Trainer before the training took place. ‘He was first rate,’ said Lee ‘we talked through what we wanted to achieve and how our business operated. John then delivered the courses to our specific requirements ensuring all those attending were engaged and motivated.’

‘Feedback from staff has been fantastic and following the training we have noticed the culture of customer service, although always good, is now more of an integral and natural part of the daily routine. The staff who participated in the courses now regularly talk over different aspects of the training and in particular they give each other positive feedback on different elements of the customer service they see and hear when dealing with clients.

‘If we decide to run more courses, we will definitely work with the Welcome to Excellence team again, said Lee, ‘they were professional and courteous and keen to make sure that content and delivery exactly met and exceeded our already high standards.’

Back to case studies
Brunel's SS Great Britain
Read more
Tatton Park
Read more
Powis Castle (National Trust)
Read more
Canal & River Trust
Read more
Faversham Town Council/Shepherd Neame Ltd
Read more
Video case studies
Read more
Monster Rewards
Read more
RSPB Leighton Moss
Read more
Bombay Sapphire
Read more
The University of Chichester
Read more
Royal Bournemouth and Christchurch Hospital
Read more
Stanley House Hotel
Read more
Black Diamond Umbrella and Accountancy Services
Read more
Trafford Hospital - Central Manchester University Hospitals
Read more
Museum of Cannock Chase
Read more
Welcome to Morecambe Bay
Read more
The Tour De France
Read more
West Marden Farm Accommodation
Read more
Bletchley Park
Read more
Staffordshire Ambassador programme
Read more
English Heritage
Read more
Metrobus
Read more
The Needles Park
Read more
intu Trafford Centre
Read more
Gatwick Airport
Read more
Bourne Leisure
Read more
West Quay Shopping Centre
Read more
Sedgefield Borough Council
Read more
University of Exeter - Hospitality Services
Read more
Wroxham Barns
Read more
Tyne and Wear Museums
Read more
Shugborough House
Read more
Imperial War Museum North - Disability Awareness
Read more
Imperial War Museum North
Read more
Hall Hill Farm
Read more
Denbies Vineyard and Wine Estate
Read more
Chichester Festival Theatre
Read more
Brooklands Museum
Read more
Cotswold Inns and Hotels Ltd
Read more
Centre Island Hotels
Read more
Contact Us