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Customer service training blog

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Sep 17, 2018

Customer Service Training for Volunteers

Working as a volunteer for an organisation might seem like a nice thing to do, where you won’t need a lot of training to come across well with the members of the public you come into contact with. You’ve got a cheery disposition and you’re known as a ‘people person’ so that should be…

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Sep 10, 2018

How Bad Customer Service is Worse than No Customer Service at All

Customer service isn’t just a buzzword that should be paid lip service to, or ignored. It is widely acknowledged that customer service should be a priority within many different types of industry, and in many ways if a customer experiences bad customer service…

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Aug 02, 2017

Turning First Time Buyers Into Loyal Customers

The power of customer service within any industry is integral to the success or failure of a business. All businesses want to see an upward trend in the amount of new customers they are attracting, but without a core base of loyal customers, no business can survive in the long-term. Your customer service programme…

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Jul 28, 2017

Reasons Why Your Social Media Customer Service Should Be a Focus

Social media care is a type of customer service that has become so vitally important in the modern world. We’re all glued to our smartphones so often that it has become natural for much of the information we find to come from this source. If your company can…

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Jul 27, 2017

Training Volunteers The Right Way!

If you are an organisation that thrives on a group of volunteers to work within your business, it is important to provide them with the right level of training so that your brand remains a positive one to all of those who come into contact with it.

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Jul 26, 2017

The Importance of Employee Engagement in Improving Customer Service Standards

As a company your customer service standards are a central and important part of the overall message. Raising standards continuously is difficult but one way that is often overlooked is within the company itself and the communication routes between staff at the coalface and managers, directors and owners. A chain of open and honest communication and employee engagement can make a real difference to raising standards for the customer.

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Jul 04, 2017

Building A Bespoke Training Course For Your Business

When we were creating our training courses at Welcome to Excellence we never wanted to just offer those straightforward courses that suit all customers and all industries. That’s why we have an option for you to create your own bespoke customer service course.

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Mar 08, 2017

Lack of Foresight Holding Back Higher Customer Service Standards

For any business to become the best in their sector it is important to have values that guide you to that end. You want to hire the highest quality of staff, use the latest equipment, and produce goods and services that no one else can match. Customer service…

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Mar 07, 2017

Focus on the Customer

Customer advocacy is a way of looking after your customers at all times, with the end game of retaining customers and ensuring that they help with marketing your business through word of mouth recommendations. In today’s society there is so much scope…

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Mar 06, 2017

Increasing customer engagement

Building customer loyalty takes time and if you really want to be known amongst the top companies within your sector you have to pay attention to careful and considered growth in terms of how you deliver your customer service, and how you develop the customer service tactics for your staff.

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