023 8062 5533

Training Volunteers The Right Way!

Jul 26, 2017

As a company your customer service standards are a central and important part of the overall message. Raising standards continuously is difficult but one way that is often overlooked is within the company itself and the communication routes between staff at the coalface and managers, directors and owners. A chain of open and honest communication and employee engagement can make a real difference to raising standards for the customer.

As a company your customer service standards are a central and important part of the overall message. Raising standards continuously is difficult but one way that is often overlooked is within the company itself and the communication routes between frontline staff and managers, directors and owners. A chain of open and honest communication and employee engagement can make a real difference to raising standards for the customer.

Inclusion – Everyone feels better when they are included. Give your staff a safe and secure channel where they can be honest and expect their feedback to be heard and acted upon and you’ll see an increase in team morale.

Ask the Right Questions – When putting together a staff survey, or building channels of communication only ask the important questions that you know you can act upon and make decisive action based upon the answers. There is nothing worse for staff morale than asking an opinion on something that will never be changed.

Have a Clear Vision – From the CEO down to the staff dealing with customers face-to-face, having a clear company ideal that threads through all aspects of the organisation and service will increase the chances of success. If everyone understands employee engagement, it will work.

At Welcome to Excellence we believe that no matter what industry you are in you have the ability to provide excellent and consistent customer service. Employee engagement is one way to ensure your staff feel included in your vision for the company and that they are important to your success. Browse our website where you’ll find a wide range of training courses for your staff. We’re here to help.

Related Articles

Jul 09, 2019

Customer Service Training for Volunteers

Working as a volunteer for an organisation might seem like a nice thing to do, where you won’t need a lot of training to come across well with the members of the public you come into contact with. You’ve got a cheery disposition and you’re known as a ‘people person’ so that should be…

Read article
Jul 04, 2019

How Bad Customer Service is Worse than No Customer Service at All

Customer service isn’t just a buzzword that should be paid lip service to, or ignored. It is widely acknowledged that customer service should be a priority within many different types of industry, and in many ways if a customer experiences bad customer service…

Read article

We’re here to help with all your training requirements

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas vel tellus orci. Duis dapibus, neque at tincidunt varius, justo justo finibus neque, quis laoreet odio est a enim. Donec consectetur.

Contact Us