023 8062 5533

Customer service trainer specifications

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General

Those wishing to be considered as trainers need to contact their local Welcome to Excellence manager or the National Contracts Manager at Tourism South East - Christine Murphy (cmurphy@tourismse.com / 023 8062 5533)

A detailed personal profile must be submitted - this will be checked against the criteria given below by the regional Master trainer:

  • The profile needs to outline past training course delivery experience and in particular highlight current training expertise;
  • Two references must be put forward - these should be from current customers/clients. The regional Master trainer may contact them to ask for references;
  • The regional Master trainer may ask to attend a course that you are delivering;
  • Trainers will be asked to attend for interview with the regional tourism lead;
  • Where applicable, trainers may be requested to attend a Welcome to Excellence course at their own expense. Course participation fees will be covered by the regional tourism lead/national contract holder as relevant (Tourism South East).
Welcome Host/Welcome Host Plus/Welcome Host Gold/Delivering Service Excellence/Delivering Service Excellence in Health and Social Care

*In addition to the above the following are required in relation to other Welcome to Excellence programmes:

Welcoming All Customers

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Welcome International

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Welcome Line

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Welcome Management/Lead, Motivate and Succeed

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Successful Selling

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Win More Conferences & Events

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Green Edge

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We’re here to help with all your requirements

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