023 8062 5533

A flexible selection of training options

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Contact Us
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Open Course
In-House Course
Bespoke Course
Train the Trainer

Open courses

Open courses enable individuals and employees from different companies to attend a course at a given location. We provide the trainer, all course materials, venue and light refreshments.

One of the advantages of attending an open course is the opportunity to meet and discuss ideas with other participants from a variety of backgrounds. It also enables a number of staff to go through the programme over a period of time causing less disruption to the running of your business.

Courses are arranged throughout the year. Please contact your local Welcome to Excellence manager for detailed information on course dates and venues in your area.

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In-company training

In-house (or in-company) training can be run for a company or several companies, colleges, associations or groups, who provide the venue, refreshments, food and training equipment. We will provide a fully qualified and experienced trainer, participant materials, lapel badge (where appropriate) and certificate.

Course can be off-the-shelf or tailored to suit your business needs.

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Tailor-made course content

We work with organisations and destinations to produce tailor-made customer service programmes, with course content that is in line with their local/organisation needs, which are as follows:

Destination programmes - Welcome Host Gold destination course that dovetails local product knowledge with customer service content.

Bespoke company programmes - Welcome to Excellence course tailored to meet the organisation's requirements - branding, corporate strategy, policies and customer service standards etc. Companies that have chosen this route include English Heritage, First Bus, Gatwick Airport and Metrobus.

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How to become a customer service trainer

Sometimes it suits companies best to nominate a member of their own staff to be trained to run one of the Welcome to Excellence courses in-house. This can give you extra flexibility as well as making sure the training is totally geared to your own business needs.

The first step is to take a look at the trainer specifications. There is a customer service trainer specification for each course.

Interested individuals will be asked for their CV (outlining relevant training experience and qualifications) so we can assess their suitability against the course specification. This is so we can ensure the quality of the training courses remains at a high level.

A trainer briefing is run by the Master Trainer for each course to meet demand from corporate customers. Each briefing programme is arranged for between 4 and 10 people and lasts one-day. Of course, new trainers are advised to attend at least one open course before they start training their own staff.

Prices are calculated on an individual basis and will vary according to course title and numbers attending. Venues are arranged according to where there is demand.

Successful participants will receive full trainer support materials and a trainer certificate - all included in the price of the trainer briefing. And of course we are more than happy to provide ongoing guidance and support.

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Enquire about our training options

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Or contact us if you need any help have an enquiry at:

023 8062 5533 welcometoexcellence@tourismse.com
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Our areas of training expertise

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