023 8062 5533

Welcome Host Gold - One day customer service training

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Welcome Host Gold overview

The Welcome Host Gold one-day training course gives participants today's core customer service skills - reflecting the latest techniques and best practice. It is a highly flexible course, and can be tailored to include content and knowledge specific to destinations and businesses.

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Enquire about this course

Training participants will

  • Develop proactive communications skills
  • Recognise different customer expectations and how to meet them
  • Better understand their frontline sales and service role
  • Be confident in effectively tackling difficult situations
  • Learn why teamwork is vital in a customer-facing environment
Full course details

Welcome Host Gold is a highly practical, one day, customer service training course, using varied active training styles to give participants the skills and knowledge they can immediately use in the workplace. Interactive learning, group exercises, personal action planning and a host of great tips all equip participants to make a real difference to customers' experiences.

Welcome Host Gold Covers:
1.
Welcome

The customer experience

Why are we here?

Just doing your job versus delivering exceptional service

2.
Offer

Attracting customers

Promoting your local area

Product and destination knowledge

3.
Understand

Knowing your customers

Meeting, managing and exceeding customer expectations

Changing expectations

The customer experience

Customer loyalty

Gaining a competitive edge

4.
Deliver

Service excellence

Customer service opportunities

First impressions count

It's your choice

External and internal customers

Working as an effective team

Customer focused teams

A great experience for everyone

Policies, procedures and standards

5.
Connect

Communication matters

The communication process

Building trustIt's not what you say, it's the way you say it

Becoming a better listener

Telephone calls from customers

Communicating in writing

The power of social media

Wowing the customer

6.
Challenge

Customer dissatisfaction

Resolving complaints

Receiving feedback from customers

Learning from feedback

7.
Promote

Options for boosting business

Sales success

Features, advantages and benefits

Using effective sales techniques

8.
Excel

Knowing your customers

Meeting, managing and exceeding customer expectations

Changing expectations

The customer experience

Customer loyalty

Gaining a competitive edge

City & Guilds qualification information

Welcome Host Gold is a highly practical, one day, customer service training course, using varied active training styles to give participants the skills and knowledge they can immediately use in the workplace. Interactive learning, group exercises, personal action planning and a host of great tips all equip participants to make a real difference to customers' experiences.

Course delivery options

Open Course

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In-House Course

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Bespoke Course

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Train the Transfer

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Enquire about this course

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Or contact us if you need any help have an enquiry at:

023 8062 5533 welcometoexcellence@tourismse.com
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