023 8062 5533

Welcome Management - customer service strategy training

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Welcome Management Overview

Welcome Management training is for senior managers and proprietors. It helps participants to develop an effective customer service strategy, design and implement systems that focus on meeting customer needs and benchmark their service against their competitors.

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Your customer service management training will look at how to:

  • review the quality of your current customer service
  • set objectives and establish a strategy to meet them
  • build customer relationships
  • monitor and evaluate progress
  • plan and implement improvements
Full course details

This training course is designed to equip managers and business proprietors with everything they need to develop an effective customer service strategy for their business.

Combining inspirational presentation with interactive sessions where delegates share ideas and create individual action plans, this one-day course is a must.

Welcome Management covers:
1
Introduction
  • Overview of the course
  • Your personal objectives
2
Analyse your business situation
  • The four dimensions of service excellence
  • The five stages in developing a customer service strategy
  • Set your business goals
  • The external environment
  • Know your customer groups
  • Exceed customer expectations
  • The importance of reputation
  • Internal features of your business
  • How to use a SWOT analysis
3
Set your objectives
    • Matching the product to the market
    • Critical success factors
    4
    Towards a customer service strategy
    • Systems and strategy
    • Service recovery
    • Empower your people
    • Build long term customer relationships
    • Reward and recognition
    5
    Monitor and evaluate progress
      • How to measure service quality
      • Benchmarking
      6
      Take it from here
      • Profit maximisation
      • Action plan for your own business
      • Service Excellence Toolkit
      7
      Links to NVQ4 Customer Service Management
      8
      Links to further study
      Course prices

      Open course price: £105.00

      In-house course price: £1000.00

      Course delivery options

      Open Course

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      In-House Course

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      Bespoke Course

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      Train the Trainer

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      "

      Enquire about this course

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      Or contact us if you need any help have an enquiry at:

      023 8062 5533 welcometoexcellence@tourismse.com
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