Welcome to Excellence - customer service training
Welcome to Excellence is a suite of high impact nationally available courses covering a range of customer service topics. Our training courses are all employer led and have kept pace with changing customer and business needs through regular updating.
Why do you need customer service training?
In today's competitive markets, customer service determines the winners and losers.
As the leading deliverer of customer service training in the tourism, leisure and hospitality sectors, Welcome to Excellence is also now seen as the way forward by transport providers, local authorities, universities, retail businesses and many other organisations for which quality customer service is critical.
Some of our courses are also aligned to the national customer service standards so individuals have the added benefit of attaining a City and Guilds qualification.
Long term benefits to your business
Here are some of the many proven benefits of putting Welcome to Excellence customer service training at the heart of your organisation.
- Stand head and shoulders above the competition
- Exceed customer expectations and encourage repeat business
- Increase business through word of mouth recommendations
- Attract higher quality staff and improve staff retention
Welcome by recommendation
Welcome to Excellence is endorsed by VisitEngland so you know you can rely on Welcome to Excellence for customer service training at its best.
For more information call 023 8062 5439 or click here to email
WELCOME HOST FOR VOLUNTEERS
A half day course aimed at volunteers
EXCEEDING VISITOR EXPECTATIONS
This course is aimed at front line staff working in a visitor attraction